Covid Delays & Update

*Please note the products are shipped from the United Kingdom with flights departing twice every week. Due to the current Covid-19 situation in India, there might be a  delay depending on the impact of the Pandemic in that particular geographic area. 

*Please read FAQs and make sure you understand KYC requirements. KYC is a one-time process only.

*Once the order is processed a tracking number will be provided. Customer should track their packages online.  Deliveries are 100% guaranteed. Our team tracks the packages and will coordinate with courier companies if any parcels are taking an unusually long time to deliver.

*We reserve the right to cancel the order if items ordered are not available with our supplier. In this case, a 100% refund will be issued.

* Tracking Status Explained.

On Hold KYC -  Awaiting KYC from Customer. If the customer has emailed KYC then a shipping notification will be sent to the email.  Status will change to ' In Transit to destination' only when package is exported to destination country. In case the customer has not sent the KYC package will be placed on hold.

(After KYC is submitted by the customer the package will be handed over to the Courier company for flight connection.)

In Transit to Destination - Package has been exported to destination.

Awaiting KYC Validation- The courier company KYC team will verify the buyer's details to the KYC documents submitted.

KYC info validated-  KYC approved for customs filing.

Filed - Customs entry filed.

Awaiting Customs Clearance-   Customs broker is awaiting customs clearance approval.

Arrived Hub-  Package has arrived to the nearest hub and awaits final destination connection.