FAQ's

Styledotty.com delivery guarantee.

We assure to our customers  delivery guarantee or 100% refund. If the package is lost in transit or stuck in customs we will refund your purchase. Customer needs to contact us after 28 days once the shipment tracking stops updating online for us to process the claim. The refund guarantee does not apply if any local govt restrictions restrict delivery e.g Covid or pandemic based lock down. In such cases shipment will be delivered once lock down is lifted.


Are all the products sold on Styledotty.com Authentic?

All products purchased on Styledotty web portal are genuine and supplied by globally renowned distributors, trading houses and boutiques. We only source products from top tier European names and are committed to provide our customers quality products. We believe in respecting the protection of brands identity and intellectual property. All products purchased through our western partners are automatically insured for any damage in transit. The products are checked at UK dispatch facilities to assess the quality. In the event if any product is received damaged it will be returned to the retailer/brand and either new product will be send or a full refund will be offered to the customer.


What payment methods can I pay ?

We accept majority of Credit and Debit Cards, Paypal We regret to inform that COD payment is not more available as a payment mode.

Indian customers can pay in Rupees by selecting Stripe or World Pay as payment methods. Please refrain the use of Indusind Bank cards as the bank levies transaction fees.

Customer who do not wish to use cards may request Paypal invoice by sending email to cs@styledotty.com


When can I expect my order to be processed and delivered?

All order are processed within 24 hours of payments receipt.Package will be shipped once the customer submits KYC to courier company. Majority of the delays occurs from the end supplier and customs clearance including transit. We target 7-10 business days for the product to be delivered. Wherever deemed necessary Styledotty will fast track the shipments.

 You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information. All parcels will be delivered by us and will require a signature on delivery. Please note that delivery of your Order may take longer during sale or other busy periods. Customers should provide necessary KYC as required by our courier companies to clear customs.


Why do I have to pay custom duties?

Any product imported by a consumer or business in India is liable for import duties and GST tax .As of July 2020, Styledotty.com has revised its policy and now offers all the products including duties and taxes. 

Our customs clearer will clear the package and no extra charges are required to be paid at the time of delivery.


How can I contact Styledotty customer services?

Please contact us in one of the following ways: India Support : For product and tracking queries: Email: cs@styledotty.com Landline: +91 9033000153 (India) Working Hours (India Office)10am - 4.30pm Mon-Sat (India) Extended Working hours (UK office) 5.30 pm- 11pm (IST) Mon-Sat

Please note we reply within 48 hours to e-mail queries which remains out first preference of communication. Phone lines may be extremely busy and not reachable due to short of staff. 


Why expiry dates are not mentioned on imported skincare ?

Cosmetics manufactured in EU/US work on PAO basis (Period After Open). While some manufacturers print PAO as 6 or 12 months certain US based manufacturers do not even print PAO. In such cases by default the cosmetics must be used within 6 months after open. E.g Cerave Cosmetics neither have a PAO not expiry. Cosmetics packaging vary from country to country. Whilst cosmetics in India require seal on the bottle neck and container this is not the case in Europe or US. Infact companies like Cerave do no seal products and never mention expiry or production date making it very difficult for customers in India to grasp the concept of cosmetic regulations. If you are purchasing imported cosmetic for the first time it is essential to do a little bit of research on youtube or reddit forums to understand packaging.


Cosmetics Order, Delivery and Stock Query?

Styledotty.com does not stock any cosmetics in India. All cosmetics are stocked at our UK and US warehouse. If there is any special purchase request please send email to customer services and we will get back with a quote to you. Delivery timelines vary from 7-10 working days. All products are custom cleared on behalf of the customer and delivered to their Indian address. Our delivery partners require KYC ( ID Proof ) for delivery to Indian clients. For all Indian retail client deliveries please email cs@styledotty.com or call 9033000153 for order support. Examples of address proof of KYC Passport Copy Adhar Card ( Address should match shipping address )


What is the delivery cost?

Shipping charges below rates to India 0-1KG - Rs 699 There after every 500 grams - Add 299 Rs. We recommend to purchase 2-3 items together to cut down the overall shipping charges.


Which KYC documents are required for customs clearance?

The below KYC will be required to be sent to the courier company as a one time registration with customs portal.

Please provide any ONE of the following document as Id and Address Proof. The address proof should match with the delivery address mentioned on your shipment

  • a) Aadhar Card
  • b) PAN Card *
  • c) Voter ID
  • d) Passport

* A separate address proof document will be required

Please provide any ONE of the following address proof document in case the address on your KYC document does not match with the delivery address. The address on this document should match with the delivery address.

  • a) Bank Account Statement
  • b) Electricity Bill
  • c) LPG Connection Receipt
  • d) Rent Agreement

Styledotty.com reserves the right to cancel the order and charge a cancellation fee of 3.5% if KYC is not provided.

How many days does it take for the refund to be processed?

Once a refund is initiated the customer will receive a refund receipt from payment processor. It takes 7-10 working days 

( excludes Weekends and bank holiday) for the credit to appear on your bank statement.

In certain cases if the time between purchase made by customer and refund initiated is very short ( typically few hours) then the debit may not appear on your bank account statement. Hence the money was never debited as banks settle payments end of day.

If after 10 working days the payment debited is still not credited by our payment processor then please contact your bank and show the refund receipt  send by Styledotty. 


Refunds due to order cancellations - Non Receipt of KYC 

In the case of refund resulting due to customer not responding to KYC requested Styledotty will cancel the order and charge a cancellation fee of 3.5%.

As a responsible company we have at least 2 reference for KYC requirements one of them highlighted at the checkout window.

Our payment processor does not refund the transaction fees charged for processing card payments. We expect customers to read the FAQ's and detailed KYC message at the checkout window. As customers often ignore the KYC message at the checkout window Styledotty cannot be held liable for not making customers aware of the KYC documents. 

Styledotty reserves the right to disable accounts for customers who do not respond to KYC requests to prevent such  from purchasing in future.

KYC regulations are set by the Govt of India and individual buyers are expected to comply with import regulations for customs clearance.

Please visit https://dtdc.in/kyc/  for detailed information of KYC .