Are all the products sold on Styledotty.com Authentic?
All products purchased on Styledotty web portal are genuine and supplied by globally renowned distributors, trading houses and boutiques. We only source products from top tier European names and are committed to provide our customers quality products. We believe in respecting the protection of brands identity and intellectual property.
All products purchased through our western partners are automatically insured for any damage in transit. The products are checked in UK and India dispatch facilities to assess the quality. In the event if any product is received damaged it will be returned to seller and either new order will be made or a full refund will be offered to the customer.
What payment methods can I pay ?
We accept majority of Credit and Debit Cards, Paypal
We regret to inform that COD payment is not more available as a payment mode.
When can I expect my order to be processed and delivered?
All order are processed within 24 hours of payments receipt. Majority of the delays occurs from the end supplier and customs clearance including transit. We target 7-10 business days for the product to be delivered. Wherever deemed necessary Styledotty will fast track the shipments.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
All parcels will be delivered by us and will require a signature on delivery.
Please note that delivery of your Order may take longer during sale or other busy periods.
Customers should provide necessary KYC as required by our courier companies to clear customs.
Can I cancel my product before the dispatch?
Yes ! Please call or email our customer service immediately at email@example.com
What is the delivery cost?
Shipping charges below rates to India
0-1KG - Rs 699
There after every 500 grams - Add 299 Rs.
We recomend to purchase 2-3 items together to cut down the overall shipping charges.
Why do I have to pay custom duties?
Any product imported by a consumer or business in India is liable for import duties .
Prices on the website do not include duties or taxes. Hence customers are liable for Duties and GST when packages arrive in India. Our customs clearer will clear the package and bill the amount at the time of delivery.
For customer who wish to pay duty in advance please send a special request to firstname.lastname@example.org
What is you refunds and returns policy?
Styledotty will gladly issue a refund or exchange if;
The product received by customer has been damaged in transit.
Product varies from specification mentioned during the time of sale.
Request for refund has been made within 30 days of receipt of item provided the product is faulty.
We are strongly committed to deliver world class online shopping experience to our customers and hence also offer goodwill returns policy in exceptional cases to frequent shoppers with a genuine grievance. Our goodwill returns policy states a customer may return the items and apply for a refund for items he/she doesn’t require anymore. We may consider the request however not legally required to grant such request. The goodwill returns policy is 100% discretionary and authorized by Head of Customer Services.
Products which fall under Beauty category cannot be returned due to health and hygiene conditions unless received damaged.
Styledotty sources its products from European boutiques and distributors. Whilst our suppliers have an extraordinary track record in fulfilling the orders, there may be exceptional circumstances whereby products sold on our website may not be available due to
Supplier product inventory error.
Festive season sale.
Product may have been damaged in transit and is not more available for sale.
If the above situation arises then the customer will be entitled for a ‘FULL REFUND’.
How can I track my order?
Customers will be sent tracking numbers through email. If a detailed tracking request is required please email customer service who will be more than happy to assist with queries.
How can I contact Styledotty customer services?
Please contact us in one of the following ways:
India Support : For product and tracking queries: Email: email@example.com
Extended Working hours (UK office) 5.30 pm- 11pm (IST) Mon-Sat
Where are your goods stocked?
All of our merchandise is stocked in United Kingdom, US and South Korea. Our headoffice in London manages shipments to India.
We do not stock any goods in India at the moment.
Why expiry dates are not mentioned on imported skincare ?
Cosmetics manufactured in EU/US work on PAO basis (Period After Open). While some manufacturers print PAO as 6 or 12 months certain US based manufacturers do not even print PAO. In such cases by default the cosmetics must be used within 6 months after open. E.g Cerave Cosmetics neither have a PAO not expiry.
Cosmetics packaging vary from country to country. Whilst cosmetics in India require seal on the bottle neck and container this is not the case in Europe or US. Infact companies like Cerave do no seal products and never mention expiry or production date making it very difficult for customers in India to grasp the concept of cosmetic regulations. If you are purchasing imported cosmetic for the first time it is essential to do a little bit of research on youtube or reddit forums to understand packaging.
Cosmetics Order, Delivery and Stock Query?
Styledotty.com does not stock any cosmetics in India. All cosmetics are stocked at our UK and US warehouse. If there is any special purchase request please send email to customer services and we will get back with a quote to you. Delivery timelines vary from 7-10 working days. All products are custom cleared on behalf of the customer and delivered to their Indian address. Our delivery partners require KYC ( ID Proof ) for delivery to Indian clients. For all Indian retail client deliveries please email firstname.lastname@example.org or call 9033000153 for order support.
Examples of address proof of KYC
Adhar Card ( Address should match shipping address )